The primary goal of the WD-Walking Dog is to provide guarantees, setting high quality principles for this purpose, in order to safeguard the interests of our customers and thereby generate mutual trust. In order to fulfill this purpose, we present the fundamental terms and conditions of the rendering of our services:
1- All orders will be delivered to the address indicated, after confirmation of payment of the order, except for a momentary failure of the stock. In this case the customer will be notified immediately.
2- If any product is discontinued, the WD - Walking Dog feels entitled to communicate another possibility to replace it.
3 - In case of re-delivery, by change of address or absence of the customer, a transportation fee will be charged.
4- For any claim (ex: damaged product) is obligatory the verification in the act of delivery.
5- If the order is not delivered in due conditions, you must mention the description of the facts on the transport guide and inform WD - Walking Dog immediately.
6- The WD - Walking Dog is committed to making the product exchange as soon as possible, minimizing discomfort to the customer. For other types of exchanges, the customer will have to be responsible for the transportation costs.
7- The freights are free to Portugal, in purchases over 80 €.
For continuous and permanent improvement of our services, WD - Walking Dog welcomes suggestions. So, let us get your message!